Privacy policy

Who is responsible for your data

The platform is developed and operated by MF Developers, which is responsible for your data on the platform. You can email us at any time at contact@guidemeegypt.com

What we collect

• When a guide registers: name, WhatsApp number, email, city and work areas, languages, years of experience, specialties, tour-guide license status (valid, being renewed or none), social media links, a short bio, and their consent to our terms with its date.
• From a guide's account: the profile photo, tour photos and tours they add, requests to change their details, and a log of changes to their page (who changed what and when) so we can review them.
• When signing in: your email and a temporary sign-in code, plus your IP address to protect accounts from guessing attempts.
• Emails: a record of the emails we sent to guides, and a list of people who asked to stop news emails.
• From travelers: no account and no data. Contacting a guide happens directly on WhatsApp and does not pass through us.
• One essential cookie that keeps you signed in. We use no advertising or third-party tracking cookies, and rely on aggregated, cookieless visit statistics from Cloudflare.

Guide licenses and the verified badge

We do not ask for a picture of the license in the registration form and never upload it to the site. If a guide asks for the verified badge, we look at their license (for example a picture they send on WhatsApp or by email) for one purpose only: to check that the account belongs to a licensed guide.

We never publish the license or any details from it. We delete the license picture within 30 days of reviewing it and keep only the fact that it was reviewed and the date.

Why we use it

We rely on the explicit consent you give when registering or from your account, and you can withdraw it at any time. We do not use your data for any other purpose without telling you.

• To create, review and publish a guide's page with their consent.
• To contact guides about their account, their page and the review of their photos and changes.
• To send guides news and updates about the platform; every such email has a link to stop them.
• To sign people in and protect accounts and the platform from abuse.

What is public

Nothing is public before a guide's page is reviewed and published with their consent. Once published: name, profile photo, city and work areas, languages, experience, specialties, bio, approved tour photos and tours, a WhatsApp button with their number, and the verified badge if they have it.

Never public: email address, license status or picture, social media links, and any photo or change we haven't reviewed.

Who we share it with

We never sell or rent data. We use service providers only to run the platform: Cloudflare for hosting, the database and photo storage; Resend and Brevo for sending emails; Hostinger for our mailbox; and Google Fonts to load the site's fonts in your browser.

Data may be stored on or pass through these providers' servers outside Egypt. We do not disclose your data to anyone else unless the law requires us to.

How long we keep it

• A guide's details, photos and tours: while their account exists. When they ask for deletion, we delete their registration, account, photos, tours and change log within 30 days of the request, keeping a single line that the account was deleted and when.
• Rejected photos stay in the guide's account so they can see why, until they delete them; any deleted photo is removed from storage immediately.
• License pictures: within 30 days of review.
• Sign-in codes: deleted automatically within a day. Sign-in sessions: end after 30 days.
• Requests to stop news emails: we keep the address on the opt-out list so we never email it again.

Your rights

You can see your data, correct it (from your account or by emailing us), ask us to delete it, withdraw your consent and hide your page at any time, and stop news emails. Email us from the address you registered with; we answer within 30 days at the latest.

You can also complain to the Personal Data Protection Center under Egypt's Personal Data Protection Law No. 151 of 2020.

Keeping data safe

Connections to the platform are encrypted (HTTPS). We store no passwords for guides; sign-in uses a temporary code sent by email, and we keep only a fingerprint of it, never the code itself. Location data (GPS) is removed from photos before upload, and nothing is shown before we review it.

Children

The platform is for adult guides (18 or older), and we do not knowingly collect children's data.

Changes to this policy

We update the date at the top with every change. For any significant change we email guides before it takes effect, and may ask for their consent again.